{"id":1624,"date":"2025-10-05T13:40:37","date_gmt":"2025-10-05T13:40:37","guid":{"rendered":"https:\/\/moratra.com\/?page_id=1624"},"modified":"2026-10-05T10:49:56","modified_gmt":"2026-10-05T10:49:56","slug":"help","status":"publish","type":"page","link":"https:\/\/moratra.com\/fr\/help\/","title":{"rendered":"Aidez les voyageurs au Maroc"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1624\" class=\"elementor elementor-1624\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57865cef e-flex e-con-boxed e-con e-parent\" data-id=\"57865cef\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29125dcb elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"29125dcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Help<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c771fe e-con-full e-flex e-con e-child\" data-id=\"5c771fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1dc039a elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1dc039a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/moratra.com\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5b79e1 elementor-icon-list--layout-inline elementor-align-start elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"b5b79e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/moratra.com\/help\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Help<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a2a080 e-flex e-con-boxed e-con e-parent\" data-id=\"3a2a080\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ce1887 elementor-widget elementor-widget-html\" data-id=\"1ce1887\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"morocco-faq\" aria-label=\"Moratra help and FAQ\">\n  <style>\n    .morocco-faq{\n      --brand:#0d9488; --ink:#0f172a; --muted:#475569; --line:#e5e7eb; --bg:#f8fafc; --card:#ffffff;\n      --radius:14px; --shadow:0 8px 24px rgba(2,8,23,.08);\n      font-family: system-ui,-apple-system,Segoe UI,Roboto,Helvetica,Arial,sans-serif;\n      color:var(--ink); max-width:1000px; margin:24px auto; padding:0 16px;\n    }\n    .morocco-faq .title{font-size:clamp(22px,2.6vw,30px); font-weight:800; text-align:center; margin:8px 0 18px}\n    .faq-grid{display:grid; gap:12px}\n    .morocco-faq .faq-group{font-size:clamp(18px,2vw,22px); font-weight:800; color:var(--ink); margin:24px 0 2px; padding-bottom:6px; border-bottom:2px solid var(--brand)}\n    .morocco-faq .faq-group:first-child{margin-top:0}\n    details.faq{\n      background:var(--card); border:1px solid var(--line); border-radius:var(--radius);\n      box-shadow:var(--shadow); overflow:hidden\n    }\n    details.faq[open]{border-color:#c7ece7}\n    summary{\n      list-style:none; cursor:pointer; padding:14px 16px;\n      display:flex; align-items:flex-start; gap:10px; font-weight:700;\n      background:linear-gradient(0deg,transparent,transparent);\n    }\n    summary::-webkit-details-marker{display:none}\n    .q-icon{\n      inline-size:28px; block-size:28px; flex:0 0 28px; display:grid; place-items:center;\n      border-radius:50%; background:var(--brand); color:#fff; font-size:16px; line-height:1; margin-top:2px;\n    }\n    .answer{padding:0 16px 14px; color:var(--muted); line-height:1.6}\n    .answer p{margin:10px 0}\n    .answer a{color:var(--brand); text-decoration:underline}\n    .note{font-size:12px; color:#64748b}\n    @media (prefers-reduced-motion:no-preference){\n      details.faq[open] .answer{animation:fade .25s ease-in}\n      @keyframes fade{from{opacity:.3; transform:translateY(-2px)} to{opacity:1; transform:none}}\n    }\n  <\/style>\n\n  <h2 class=\"title\">Help and frequently asked questions<\/h2>\n  <div class=\"faq-grid\">\n\n    <h3 class=\"faq-group\" id=\"booking\">Booking, payment and cancellations<\/h3>\n\n    <!-- 1 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Who organises your tours?<\/span><\/summary>\n      <div class=\"answer\"><p>Moratra is the trading name of Moratra LLC (Wyoming, USA), the company that sells every tour and experience on this website, receives your payments and is responsible to you for the services you book. On the ground in Morocco, your trip is run for Moratra LLC by ALLOTRIPS, our own company and team based in Marrakech (RC 140897, ICE 003372765000012); both companies belong to the same founder and are run by the same management team. We are not a marketplace: you deal with our team from your first message to the end of your trip.<\/p><p>Moratra designs private tours across Morocco: the Sahara, the Agafay desert, the Atlas Mountains, the imperial cities and the coast. Our Marrakech team has been planning and running trips in Morocco since 2014.<\/p><p>Some services, such as hot-air balloon flights, are operated by licensed specialist providers that we select, and our terms and conditions explain who is responsible for what. Travel insurance is not included in our prices.<\/p><\/div>\n    <\/details>\n\n    <!-- 2 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>How can I contact you?<\/span><\/summary>\n      <div class=\"answer\"><p>By WhatsApp or phone on +212 727-541683, or by email at <a href=\"mailto:info@moratra.com\">info@moratra.com<\/a>. Our team is available 24\/7, and we reply within 24 hours. WhatsApp is usually the fastest way to reach us.<\/p><\/div>\n    <\/details>\n\n    <!-- added-lang -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Which languages does your team speak?<\/span><\/summary>\n      <div class=\"answer\"><p>Our team works in Arabic, English, French and Spanish. You can reach us by WhatsApp on +212 727-541683 or by email 24\/7, before and during your trip.<\/p><\/div>\n    <\/details>\n\n    <!-- 3 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>How do I book a tour?<\/span><\/summary>\n      <div class=\"answer\"><p>Send us a request through our <a href=\"https:\/\/moratra.com\/booking\/\">booking page<\/a>, on WhatsApp (+212 727-541683) or by email. Tell us your dates, the number of travellers and what you would like to do. We reply within 24 hours with your itinerary and a quote that shows the exact amounts before you pay anything.<\/p><p>Your booking is confirmed once you receive our written confirmation and any required payment has gone through. Until then, availability is not guaranteed.<\/p><\/div>\n    <\/details>\n\n    <!-- 4 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Do I pay a deposit, or pay on arrival?<\/span><\/summary>\n      <div class=\"answer\"><p>It depends on the type of booking, and we confirm which one applies to you in writing before you pay.<\/p><p><strong>50% deposit:<\/strong> every private tour (private day trips included), every multi-day journey, every customised or tailor-made itinerary, any booking that includes a night in a desert camp, a private vehicle or a private guide, every airport transfer, and every booking in a peak period. The deposit confirms your booking. The remaining 50% is due on the day of the service for day activities (private day trips included) and airport transfers, and 5 days before departure for multi-day journeys and all other deposit bookings. For balances due 5 days before departure, we send the balance payment link 10 days before departure, with a reminder at 7 days. If the balance is not paid by its due date, the booking is treated as cancelled by you and the cancellation charges apply.<\/p><p><strong>Pay on arrival:<\/strong> only for shared (non-private) day activities and day tours, outside peak periods, when they include no private or customised service. There is no deposit: you book, we confirm in writing, and you pay on the day of the service.<\/p><\/div>\n    <\/details>\n\n    <!-- 5 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>When are your peak periods?<\/span><\/summary>\n      <div class=\"answer\"><p>March, April, August, December and January in full, plus the Eid al-Fitr and Eid al-Adha holidays, from 3 days before to 4 days after the first day of each Eid. The Eid dates follow the Islamic calendar and change every year, so we confirm the exact dates for your trip in writing when you book. In peak periods every booking needs a 50% deposit, and neither the 24-hour refund window nor pay on arrival applies.<\/p><\/div>\n    <\/details>\n\n    <!-- 6 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>What currency are your prices in, and how do I pay?<\/span><\/summary>\n      <div class=\"answer\"><p>Prices on our website are shown in US dollars (USD) and, unless stated otherwise, are per person. Your written quote shows the exact amounts before you pay. All payments are made to Moratra LLC and processed securely; accepted methods include major credit and debit cards, bank transfer and any other method shown on our website. Your card statement shows MORATRA, and we never ask you to pay ALLOTRIPS, a driver, a guide or a supplier directly for a service included in your booking. We do not store full card numbers.<\/p><p>Your bank or card issuer may charge its own currency conversion fees; we are not responsible for these fees.<\/p><\/div>\n    <\/details>\n\n    <!-- added-cost -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>How much do your tours cost?<\/span><\/summary>\n      <div class=\"answer\"><p>Prices shown on our website run from $15 (a private airport pickup in Marrakech, per vehicle) to $8,050 (a fully planned wedding package). Multi-day tours start at $95 per person for our 3-day shared desert tour and go up to $6,500 for our 13-day luxury grand tour. Each tour page shows its own prices, and your written quote shows the exact total for your dates, season and group size before you pay.<\/p><\/div>\n    <\/details>\n\n    <!-- 7 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Can I cancel my booking, and what does it cost?<\/span><\/summary>\n      <div class=\"answer\"><p><strong>Pay-on-arrival bookings:<\/strong> free cancellation with at least 48 hours' notice.<\/p><p><strong>Deposit bookings:<\/strong> if you cancel within 24 hours of paying your deposit, it is refunded in full, less bank and transfer fees. This 24-hour window does not apply to bookings made fewer than 21 days before departure or to bookings in peak periods; for those, the deposit is non-refundable from the moment of payment.<\/p><p>After that, the charges are 50% of the trip price if you cancel more than 24 hours after paying and up to 15 days before departure, 75% if you cancel fewer than 15 days before departure, and 100% for a no-show or a cancellation after the journey has begun. Charges are calculated on the full trip price, not on the amount you have paid; if the charge is more than you have already paid, the difference is still due. The charges apply whatever the reason for cancelling. Full details are in our <a href=\"https:\/\/moratra.com\/refund-cancellation-policy\/\">refund and cancellation policy<\/a>.<\/p><\/div>\n    <\/details>\n\n    <!-- 8 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>How do I cancel, and how are refunds paid?<\/span><\/summary>\n      <div class=\"answer\"><p>Send your cancellation in writing by email to <a href=\"mailto:info@moratra.com\">info@moratra.com<\/a> or by WhatsApp on +212 727-541683. It takes effect when we receive it (Morocco time, GMT+1), and we acknowledge every request in writing within 24 hours. Calls or verbal notice not confirmed in writing are not taken into account.<\/p><p>Any refund due is processed within 5\u201310 business days of the cancellation being confirmed, to the original payment method and the original payer, in the currency you paid in. Bank transfer fees are deducted from the amount refunded, and we do not compensate for exchange-rate differences between the date of payment and the date of refund.<\/p><p>Services you do not use during your trip (a meal, a night, an activity or an excursion) are not refunded or exchanged. Official permits, domestic flight tickets, special event tickets, advance hotel payments in peak periods and bank transfer fees are non-refundable in all cases, as are discounted offers marked \"non-refundable\" when you buy them.<\/p><\/div>\n    <\/details>\n\n    <!-- 9 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Can I change my dates or the travellers' names?<\/span><\/summary>\n      <div class=\"answer\"><p>Yes. You can change your dates once for free if you do so more than 21 days before departure, subject to availability and any difference in price. A date change fewer than 21 days before departure counts as a cancellation, so the cancellation charges apply. Name changes are free up to 7 days before departure. If fewer people travel, the per-person price is recalculated for the new group size and the cancellation charges apply to the traveller who withdraws.<\/p><\/div>\n    <\/details>\n\n    <!-- 10 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>What happens if you cancel, or the weather stops an activity?<\/span><\/summary>\n      <div class=\"answer\"><p>If we cancel a confirmed booking for any reason other than force majeure, you choose between a full refund of everything you have paid and free rescheduling to another available date of equivalent value. In cases of force majeure, such as natural disasters, civil unrest, border closures, epidemics, extreme weather or government decisions, we do everything we can to reschedule your trip or give you a credit for the amount paid, less supplier commitments that cannot be recovered.<\/p><p>Weather-dependent activities such as hot-air balloon flights may need to be rescheduled for safety. If no other date works for you, the amount paid for that service is refunded in full. We are not responsible for related costs such as flights, visas, vaccinations or insurance.<\/p><\/div>\n    <\/details>\n\n    <!-- 11 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Do I need travel insurance?<\/span><\/summary>\n      <div class=\"answer\"><p>We strongly recommend it. Take out comprehensive travel insurance when you confirm your booking, covering trip cancellation, interruption, medical care, evacuation and lost baggage. Our cancellation charges apply whatever the reason, including illness, visa refusal or a cancelled flight, and insurance is how you recover your money in those situations. See also our <a href=\"https:\/\/moratra.com\/terms-conditions\/\">terms and conditions<\/a>.<\/p><\/div>\n    <\/details>\n\n    <h3 class=\"faq-group\">Our tours and experiences<\/h3>\n\n    <!-- 12 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>What kinds of trips do you offer?<\/span><\/summary>\n      <div class=\"answer\"><p>Multi-day <a href=\"https:\/\/moratra.com\/morocco-tours\/\">Morocco tours<\/a> from 2 to 15 days; Sahara desert tours to Merzouga, Zagora and Erg Chigaga; <a href=\"https:\/\/moratra.com\/marrakech-day-trips\/\">day trips from Marrakech<\/a> to places such as Essaouira, the Ourika Valley, the Ouzoud waterfalls and the Atlas Mountains; <a href=\"https:\/\/moratra.com\/activities-in-marrakech\/\">activities in and around Marrakech<\/a>, such as quad, buggy and camel rides in the Agafay desert, hot-air balloon flights, cooking classes and guided medina walks; and airport and private transfers.<\/p><\/div>\n    <\/details>\n\n    <!-- added-diff -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>What makes Moratra different from other tour companies?<\/span><\/summary>\n      <div class=\"answer\"><p>We design our trips ourselves rather than reselling other companies&#039; packages. You deal directly with our own team, with no middlemen; private itineraries are built around your dates, interests and pace; and our Marrakech team runs your trip on the ground with licensed local guides, and vehicles and accommodation we choose ourselves.<\/p><\/div>\n    <\/details>\n\n    <!-- added-who -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Who are your tours designed for?<\/span><\/summary>\n      <div class=\"answer\"><p>Mostly for travellers who want a private trip with their own driver and guide: couples and honeymooners, families, small groups of friends, and business travellers adding a few days to their stay. We also run shared day activities and a shared 3-day desert tour for travellers who prefer a lower price.<\/p><\/div>\n    <\/details>\n\n    <!-- 13 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Should I choose a private or a shared tour?<\/span><\/summary>\n      <div class=\"answer\"><p>A private tour is reserved only for you and your group: you set the pace, and the route and stops can be adapted to you. On a shared day activity or day tour, you join other travellers on a set programme. Payment also differs: private tours, private day trips included, are confirmed with a 50% deposit, while shared day activities and day tours outside peak periods are paid on the day.<\/p><\/div>\n    <\/details>\n\n    <!-- 14 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Can you customise my itinerary?<\/span><\/summary>\n      <div class=\"answer\"><p>Yes. Tell us your dates, group size, interests and preferred pace, and we build a route and a quote around them. Customised and tailor-made itineraries are confirmed with a 50% deposit.<\/p><\/div>\n    <\/details>\n\n    <!-- 15 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Are your trips suitable for families, beginners and older travellers?<\/span><\/summary>\n      <div class=\"answer\"><p>Many are. On a private trip we can plan lighter travel days, shorter drives and comfortable accommodation, and the Zagora desert is a shorter drive from Marrakech than Merzouga. The lead traveller must be at least 18, and children travel with a responsible adult who accepts the booking terms on their behalf.<\/p><p>Each traveller needs to be fit enough for the chosen activity. If anyone in your group has mobility or health needs, please contact us before booking so we can advise which trips suit you (see our <a href=\"https:\/\/moratra.com\/accessibility-statement\/\">accessibility statement<\/a>).<\/p><\/div>\n    <\/details>\n\n    <!-- 16 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Do you organise Sahara desert tours?<\/span><\/summary>\n      <div class=\"answer\"><p>Yes. Our <a href=\"https:\/\/moratra.com\/sahara-desert-morocco-tours\/\">Sahara desert tours<\/a> go to the Erg Chebbi dunes near Merzouga and to the dunes of Zagora and Erg Chigaga. They are private, include desert-camp accommodation and licensed local guides, and tours from Marrakech include hotel pickup there. The road from Marrakech crosses the High Atlas, with stops such as the kasbah of A\u00eft Benhaddou and Ouarzazate. Because they include a desert-camp night, these tours are confirmed with a 50% deposit.<\/p><p>The Agafay desert, about 45 minutes from Marrakech, is a rocky desert rather than the Sahara's sand dunes; we run day and evening activities there.<\/p><\/div>\n    <\/details>\n\n    <!-- 17 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>How long should a Sahara tour be?<\/span><\/summary>\n      <div class=\"answer\"><p>Merzouga is about 8 to 9 hours by road from Marrakech, so we plan it as a trip of 3 days and 2 nights or longer, which breaks up the drive. Zagora is closer, and our shortest desert trip there is 2 days and 1 night. With more time, longer routes continue on to Fes or Chefchaouen.<\/p><\/div>\n    <\/details>\n\n    <!-- 18 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Do you offer hot-air balloon flights in Marrakech?<\/span><\/summary>\n      <div class=\"answer\"><p>Yes. Our <a href=\"https:\/\/moratra.com\/hot-air-balloon-marrakech\/\">hot-air balloon flight<\/a> takes off at sunrise near Marrakech and includes hotel pickup and return in Marrakech and a traditional Berber breakfast. Flights are flown by a licensed balloon operator, who decides whether the weather is safe to fly. If a flight is called off, we reschedule it; if no other date works for you, the amount paid for the flight is refunded in full.<\/p><\/div>\n    <\/details>\n\n    <!-- 19 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Do you offer airport transfers?<\/span><\/summary>\n      <div class=\"answer\"><p>Yes. For <a href=\"https:\/\/moratra.com\/marrakech-airport-transfers\/\">Marrakech airport transfers<\/a>, your driver waits in the arrivals hall at Menara Airport with a sign showing your name and takes you to your hotel or riad, or to the nearest medina gate. We confirm a fixed price per vehicle when you book and follow your flight, so the driver waits at no extra cost if your flight is delayed. Airport transfers require a 50% deposit. We also arrange <a href=\"https:\/\/moratra.com\/private-transfers-morocco\/\">private transfers<\/a> between cities.<\/p><\/div>\n    <\/details>\n\n    <!-- 20 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>What is included in the price? Are airport transfers included in tours?<\/span><\/summary>\n      <div class=\"answer\"><p>The tour description lists what is included, and your written quote shows the exact amounts before you pay. Whether an airport pickup is included depends on the trip, so check the tour page or ask us; if it is not included, ask us about adding an airport transfer. Prices do not include personal travel insurance, international flights, visa fees, tips or anything not listed in the tour description.<\/p><\/div>\n    <\/details>\n\n    <!-- 21 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Where will I stay?<\/span><\/summary>\n      <div class=\"answer\"><p>Depending on the trip, in riads (traditional houses built around a courtyard), hotels and, on Sahara trips, desert camps. If you have a preference, tell us when you ask for your quote.<\/p><\/div>\n    <\/details>\n\n    <!-- 22 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>How many days should I spend in Morocco?<\/span><\/summary>\n      <div class=\"answer\"><p>It depends on what you want to see. About a week lets you combine Marrakech with a Sahara trip, while 10 to 14 days gives time for the imperial cities, the Sahara and the Atlas Mountains, or the coast, without rushing. Our <a href=\"https:\/\/moratra.com\/morocco-tours\/\">Morocco tours<\/a> run from 2 to 15 days, and we can adapt them.<\/p><\/div>\n    <\/details>\n\n    <!-- 23 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Can you cater for dietary needs?<\/span><\/summary>\n      <div class=\"answer\"><p>Please tell us about any dietary needs or allergies when you book. Vegetarian dishes are usually easy to find in Morocco. For strict diets or serious allergies, give us full details in advance, and always check with the staff before you eat.<\/p><\/div>\n    <\/details>\n\n    <h3 class=\"faq-group\">Travelling in Morocco<\/h3>\n\n    <!-- 24 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>When is the best time to visit Morocco, and what is the climate like?<\/span><\/summary>\n      <div class=\"answer\"><p>Spring (March to May) and autumn (September to November) are mild across most of the country. Summer is very hot inland and in the desert, while the Atlantic coast stays cooler. Winter is mild on the coast but cold at night in the desert and in the Atlas Mountains, which can have snow. Everywhere, days and nights can differ a lot in temperature. March and April are also among our peak periods, so it is worth booking early.<\/p><\/div>\n    <\/details>\n\n    <!-- 25 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Is Morocco safe, including for solo and women travellers?<\/span><\/summary>\n      <div class=\"answer\"><p>Morocco is a popular destination, and most visits go smoothly with the usual precautions you would take in any busy city: watch your belongings in crowded souks, avoid empty streets late at night, and use licensed guides and taxis. Solo and women travellers often find that modest clothing and a polite but firm \"no, thank you\" to unwanted offers help. Always check your own government's current travel advice before you go.<\/p><\/div>\n    <\/details>\n\n    <!-- 26 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Do I need a visa, and what documents should I bring?<\/span><\/summary>\n      <div class=\"answer\"><p>Many nationalities can visit Morocco without a visa for short stays; others need one. The rules depend on your nationality and can change, so check with the Moroccan embassy or consulate in your country, or your government's official travel advice, before you book. You are responsible for your own passport, visa and travel documents.<\/p><p>Bring a passport that meets the validity rules for your nationality (check how long it must remain valid) and any visa you need. On arrival you go through passport control and customs, so keep your accommodation address and return ticket details at hand.<\/p><\/div>\n    <\/details>\n\n    <!-- 27 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Do I need vaccinations, and is malaria a risk?<\/span><\/summary>\n      <div class=\"answer\"><p>Make sure your routine vaccinations are up to date, and ask your doctor or a travel clinic for advice based on your health and itinerary a few weeks before you travel. The World Health Organization certified Morocco malaria-free in 2010, but always follow your government's current travel health advice. Mosquito repellent is useful in the warmer months.<\/p><\/div>\n    <\/details>\n\n    <!-- 28 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>What money should I bring? Cash, cards and ATMs<\/span><\/summary>\n      <div class=\"answer\"><p>The local currency is the Moroccan dirham (MAD). Cards are accepted in many hotels, larger restaurants and shops, but you will need cash for taxis, markets, small caf\u00e9s and tips. ATMs are common in cities and towns, and banks and exchange offices change euros, US dollars and other major currencies. Some tourist places accept euros or dollars in cash, usually at a poor rate, so paying in dirhams is better value. Our own tour prices are in US dollars and are paid as explained in the booking section above.<\/p><\/div>\n    <\/details>\n\n    <!-- 29 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>How does tipping work?<\/span><\/summary>\n      <div class=\"answer\"><p>Tips are customary and appreciated, but always at your discretion. Many travellers leave a little extra in caf\u00e9s and restaurants and tip guides, drivers and porters for good service. Tips are not included in our prices.<\/p><\/div>\n    <\/details>\n\n    <!-- 30 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Is Morocco expensive?<\/span><\/summary>\n      <div class=\"answer\"><p>Costs vary widely with the season, the city and your travel style. Street food, local transport and markets are inexpensive, while riads, private guides and desert camps range from simple to high-end. Our tour prices are shown on each tour page, and your quote shows the exact total before you pay.<\/p><\/div>\n    <\/details>\n\n    <!-- 31 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Is haggling expected in markets?<\/span><\/summary>\n      <div class=\"answer\"><p>Yes, bargaining is normal in souks and markets, less so in shops with marked prices. Stay friendly, agree on the price before you buy, and don't feel obliged to buy.<\/p><\/div>\n    <\/details>\n\n    <!-- 32 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>What languages are spoken?<\/span><\/summary>\n      <div class=\"answer\"><p>Arabic and Amazigh (Berber) are the official languages, and Moroccan Arabic (Darija) is spoken day to day. French is widely used, and English is common in tourism. A few words such as \"salam\" (hello) and \"shukran\" (thank you) are always appreciated.<\/p><\/div>\n    <\/details>\n\n    <!-- 33 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>What does \"medina\" mean?<\/span><\/summary>\n      <div class=\"answer\"><p>The medina is the historic old town of a Moroccan city, usually walled, with narrow lanes, souks, mosques and riads. Many lanes are too narrow for cars, so expect to walk the last part of the way to a riad in the medina.<\/p><\/div>\n    <\/details>\n\n    <!-- 34 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Can I use my phone and the internet?<\/span><\/summary>\n      <div class=\"answer\"><p>Yes. Coverage is good in cities and along main roads, and patchier in remote mountain and desert areas. An unlocked phone works with a local prepaid SIM card from Maroc Telecom, Orange or inwi, sold at airport kiosks and phone shops (you will usually need your passport). Otherwise, check your roaming charges before you travel. Useful apps include offline maps, a translation app and the ONCF app for train tickets.<\/p><\/div>\n    <\/details>\n\n    <!-- 35 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>What should I wear?<\/span><\/summary>\n      <div class=\"answer\"><p>Light, comfortable clothes, plus a warm layer for cool evenings. Covering shoulders and knees is respectful in medinas, villages and religious sites, and helps you feel at ease. Comfortable walking shoes are a must for medina lanes.<\/p><\/div>\n    <\/details>\n\n    <!-- 36 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>What should I pack for the desert and the mountains?<\/span><\/summary>\n      <div class=\"answer\"><p>A warm layer for the nights, a sun hat, sunglasses, sunscreen, a scarf against sand and wind, sturdy shoes and a reusable water bottle.<\/p><\/div>\n    <\/details>\n\n    <!-- 37 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>What is Moroccan food like, and when do people eat?<\/span><\/summary>\n      <div class=\"answer\"><p>Expect tagines, couscous, pastilla, grilled meats, fresh salads, bread and mint tea. Food is well spiced but rarely very hot. Lunch is usually eaten in the early afternoon, and dinner often late, around 8 pm or later.<\/p><\/div>\n    <\/details>\n\n    <!-- 38 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Is tap water safe to drink?<\/span><\/summary>\n      <div class=\"answer\"><p>Tap water quality varies by region, so most visitors drink sealed bottled water or filtered water, which is widely available.<\/p><\/div>\n    <\/details>\n\n    <!-- 39 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Is alcohol available?<\/span><\/summary>\n      <div class=\"answer\"><p>Yes, in licensed hotels, restaurants and bars, and in some shops. Availability varies by city and venue and is more limited during Ramadan. Do not drink alcohol in the street or other public places.<\/p><\/div>\n    <\/details>\n\n    <!-- 40 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Can I travel during Ramadan?<\/span><\/summary>\n      <div class=\"answer\"><p>Yes. Sites and most services stay open, sometimes with shorter hours. Days are quieter, as many people fast from dawn to sunset, and evenings are lively once the fast is broken. Please avoid eating, drinking or smoking openly in the street during the day. Ramadan dates move each year, and the Eid al-Fitr holiday that ends it falls within our peak periods.<\/p><\/div>\n    <\/details>\n\n    <!-- 41 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Can non-Muslims visit mosques?<\/span><\/summary>\n      <div class=\"answer\"><p>Most mosques in Morocco are closed to non-Muslims. The best-known exception is the Hassan II Mosque in Casablanca, which offers guided visits. You can still admire many mosques from outside, and several historic madrasas (Koranic schools) are open to visitors.<\/p><\/div>\n    <\/details>\n\n    <!-- 42 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Are museums and monuments open every day?<\/span><\/summary>\n      <div class=\"answer\"><p>Most are open daily, but hours vary, and some close on certain days, on religious holidays or for restoration. Check official websites or ask us before you go.<\/p><\/div>\n    <\/details>\n\n    <!-- 43 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>How do I get around Morocco?<\/span><\/summary>\n      <div class=\"answer\"><p>Between cities, ONCF trains link Tangier, Rabat, Casablanca, Fes and Marrakech, and CTM and Supratours buses cover the main routes. In cities, use petits taxis (ask for the meter or agree on the fare first), the trams in Casablanca and Rabat, or walk in the medinas. For the Atlas Mountains and the desert, a private driver is the easiest option; we arrange <a href=\"https:\/\/moratra.com\/private-transfers-morocco\/\">private transfers<\/a> across Morocco.<\/p><\/div>\n    <\/details>\n\n    <!-- 44 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>What are the must-see places?<\/span><\/summary>\n      <div class=\"answer\"><p>Marrakech, Fes, Chefchaouen, the Sahara dunes of Merzouga (Erg Chebbi) and Zagora, the Atlas Mountains, the kasbah of A\u00eft Benhaddou, Essaouira on the Atlantic coast, and the Hassan II Mosque in Casablanca.<\/p><\/div>\n    <\/details>\n\n    <!-- 45 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Can I combine Morocco with Spain or Portugal?<\/span><\/summary>\n      <div class=\"answer\"><p>Yes. Short flights connect Moroccan cities with Spain and Portugal, and ferries cross the Strait of Gibraltar between southern Spain and Tangier. Check current schedules with the airlines and ferry companies.<\/p><\/div>\n    <\/details>\n\n    <!-- 46 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Which festivals and events are worth planning around?<\/span><\/summary>\n      <div class=\"answer\"><p>Popular events include the Fes Festival of World Sacred Music, the Gnaoua World Music Festival in Essaouira, Mawazine in Rabat and the Marrakech International Film Festival. Dates change every year, so check the official festival websites.<\/p><\/div>\n    <\/details>\n\n    <!-- 47 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>What are the toilets like?<\/span><\/summary>\n      <div class=\"answer\"><p>You will find both Western-style and squat toilets. For public toilets, carry tissues, hand sanitiser and a few coins, as an attendant may ask for a small tip.<\/p><\/div>\n    <\/details>\n\n    <!-- 48 -->\n    <details class=\"faq\"><summary><span class=\"q-icon\">Q<\/span><span>Where is Morocco?<\/span><\/summary>\n      <div class=\"answer\"><p>In north-west Africa, with coastlines on the Atlantic Ocean and the Mediterranean Sea. Spain lies just across the Strait of Gibraltar, about 14 km away at its narrowest point.<\/p><\/div>\n    <\/details>\n\n    <p class=\"note\">Tip: entry rules, health advice and opening hours can change, so always check official sources before you travel.<\/p>\n\n  <\/div>\n<\/section>\n<!-- \ud83d\udd39 WhatsApp Help Button -->\n<div class=\"whatsapp-help\" style=\"text-align:center; margin-top:30px;\">\n  <a rel=\"nofollow noopener\" href=\"https:\/\/wa.me\/212727541683?text=Hi%20Moratra!%20I%20need%20help%20with%20my%20booking.\" target=\"_blank\" style=\"\n       display:inline-flex;\n       align-items:center;\n       gap:8px;\n       background-color:#25D366;\n       color:#fff;\n       font-weight:700;\n       text-decoration:none;\n       padding:12px 24px;\n       border-radius:14px;\n       box-shadow:0 4px 10px rgba(37,211,102,.3);\n       transition:.25s;\n     \" onmouseover=\"this.style.backgroundColor=&#039;#1EBE5D&#039;; this.style.transform=&#039;translateY(-2px)&#039;\" onmouseout=\"this.style.backgroundColor=&#039;#25D366&#039;; this.style.transform=&#039;none&#039;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" width=\"20\" height=\"20\" fill=\"#fff\">\n      <path d=\"M16.001 3.003a12.94 12.94 0 0 0-11.4 18.97l-1.44 5.26 5.38-1.41A12.944 12.944 0 1 0 16 3zm7.74 20.69a10.3 10.3 0 0 1-5.64 3.27 10.47 10.47 0 0 1-8.13-1.45l-.58-.35-3.19.84.85-3.1-.38-.6a10.39 10.39 0 0 1 2.03-12.98 10.37 10.37 0 0 1 7.31-3.01h.01a10.38 10.38 0 0 1 7.34 17.38zm-1.38-3.42c-.2-.1-1.19-.59-1.37-.65-.18-.06-.31-.1-.44.1-.13.19-.51.65-.63.78-.12.13-.23.15-.43.05-.2-.1-.85-.31-1.62-.99-.6-.54-1.01-1.21-1.13-1.41-.12-.2-.01-.31.09-.41.09-.09.2-.23.3-.34.1-.11.13-.19.2-.32.06-.13.03-.25-.01-.35-.04-.1-.44-1.06-.6-1.45-.16-.39-.33-.34-.45-.35h-.39c-.13 0-.34.05-.52.25-.18.19-.68.66-.68 1.61 0 .95.7 1.87.8 2.01.1.13 1.37 2.09 3.32 2.93.47.2.83.31 1.11.4.47.15.9.13 1.24.08.38-.06 1.19-.49 1.36-.96.17-.48.17-.89.12-.96-.05-.07-.18-.11-.38-.21z\"\/>\n    <\/svg>\n    Chat with us on WhatsApp\n  <\/a>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help Help and frequently asked questions Booking, payment and cancellations QWho organises your tours? Moratra is the trading name of Moratra LLC (Wyoming, USA), the company that sells every tour and experience on this website, receives your payments and is responsible to you for the services you book. On the ground in Morocco, your trip [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1624","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/moratra.com\/fr\/wp-json\/wp\/v2\/pages\/1624","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moratra.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moratra.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moratra.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/moratra.com\/fr\/wp-json\/wp\/v2\/comments?post=1624"}],"version-history":[{"count":2,"href":"https:\/\/moratra.com\/fr\/wp-json\/wp\/v2\/pages\/1624\/revisions"}],"predecessor-version":[{"id":13565,"href":"https:\/\/moratra.com\/fr\/wp-json\/wp\/v2\/pages\/1624\/revisions\/13565"}],"wp:attachment":[{"href":"https:\/\/moratra.com\/fr\/wp-json\/wp\/v2\/media?parent=1624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}