{"id":2311,"date":"2025-10-16T17:39:47","date_gmt":"2025-10-16T17:39:47","guid":{"rendered":"https:\/\/moratra.com\/?page_id=2311"},"modified":"2026-02-23T16:46:58","modified_gmt":"2026-02-23T16:46:58","slug":"legal-policy-information","status":"publish","type":"page","link":"https:\/\/moratra.com\/fr\/legal-policy-information\/","title":{"rendered":"Juridique et politique"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2311\" class=\"elementor elementor-2311\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5995722c e-flex e-con-boxed e-con e-parent\" data-id=\"5995722c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f22865f elementor-widget elementor-widget-html\" data-id=\"3f22865f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- \u2705 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jour\u00a0:<\/strong> <span id=\"eff-date\"><\/span><\/div>\r\n  <\/div>\r\n\r\n  <!-- BRAND BAR -->\r\n  <div class=\"pp-brand-bar-outer\">\r\n    <div class=\"pp-brand-bar\">\r\n      <svg width=\"22\" height=\"22\" fill=\"none\" viewbox=\"0 0 24 24\" stroke=\"#0d9488\" stroke-width=\"2\" style=\"flex-shrink:0;\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M9 12l2 2 4-4m5.618-4.016A11.955 11.955 0 0112 2.944a11.955 11.955 0 01-8.618 3.04A12.02 12.02 0 003 9c0 5.591 3.824 10.29 9 11.622 5.176-1.332 9-6.03 9-11.622 0-1.042-.133-2.052-.382-3.016z\"\/><\/svg>\r\n      <p><strong>Moratra<\/strong> est une marque d\u00e9pos\u00e9e exploit\u00e9e et g\u00e9r\u00e9e par <strong>AlloTrips SARL<\/strong>, Marrakech, Maroc. Toutes les obligations l\u00e9gales, les r\u00e9servations et les droits des clients sont g\u00e9r\u00e9s directement par AlloTrips SARL.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"pp-outer\">\r\n\r\n    <!-- PAY ON ARRIVAL BANNER -->\r\n    <div class=\"pp-pay-arrival\">\r\n      <div class=\"pp-pay-arrival-head\">\r\n        <div class=\"pp-pay-arrival-icon\">\ud83d\udcb5<\/div>\r\n        <div>\r\n          <div class=\"pp-pay-arrival-title\">Paiement \u00e0 l&#039;arriv\u00e9e \u2014 Disponible pour la plupart des excursions<\/div>\r\n          <div class=\"pp-pay-arrival-sub\">La promesse de paiement flexible de Moratra<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <p>Moratra est fi\u00e8re de proposer un <strong>Paiement \u00e0 l&#039;arriv\u00e9e<\/strong> option pour la majorit\u00e9 de nos circuits et <a class=\"wpil_keyword_link\" href=\"https:\/\/moratra.com\/fr\/activities-in-marrakech\/\" target=\"_blank\"  rel=\"noopener\" title=\"Activit\u00e9s \u00e0 Marrakech\" data-wpil-keyword-link=\"linked\"  data-wpil-monitor-id=\"2287\">activit\u00e9s<\/a>. R\u00e9servez simplement votre place en ligne \u2013 aucun paiement anticip\u00e9 requis \u2013 et r\u00e9glez votre solde en <strong>en esp\u00e8ces ou par carte le jour de votre visite <a class=\"wpil_keyword_link\" href=\"https:\/\/moratra.com\/fr\/marrakech-cooking-class-with-market-visit\/\" target=\"_blank\"  rel=\"noopener\" title=\"Cours de cuisine marocaine avec visite du march\u00e9\" data-wpil-keyword-link=\"linked\"  data-wpil-monitor-id=\"2286\">Exp\u00e9rience<\/a><\/strong>.<\/p>\r\n      <p>Le paiement anticip\u00e9 n&#039;est requis que pour les circuits impliquant des accords pr\u00e9alables avec des tiers, tels que\u00a0: <strong>le luxe <a class=\"wpil_keyword_link\" href=\"https:\/\/moratra.com\/fr\/sahara-desert-morocco-tours\/\" target=\"_blank\"  rel=\"noopener\" title=\"Circuits dans le d\u00e9sert marocain\" data-wpil-keyword-link=\"linked\"  data-wpil-monitor-id=\"2285\">le d\u00e9sert<\/a> camps, v\u00e9hicules priv\u00e9s, r\u00e9servations d&#039;h\u00f4tel, vols en montgolfi\u00e8re ou toute autre exp\u00e9rience n\u00e9cessitant un paiement anticip\u00e9 aupr\u00e8s du fournisseur<\/strong>. Cela sera toujours clairement indiqu\u00e9 au moment de la r\u00e9servation.<\/p>\r\n    <\/div>\r\n\r\n    <!-- QUICK NAVIGATION -->\r\n    <div class=\"pp-quicknav\">\r\n      <div class=\"pp-quicknav-title\">Navigation rapide \u2014 Pages juridiques<\/div>\r\n      <div class=\"pp-quicknav-grid\">\r\n        <a href=\"\/fr\/privacy-policy\/\" class=\"pp-quicknav-item\">\r\n          <span class=\"pp-quicknav-icon\">\ud83d\udd12<\/span>\r\n          <span>politique de confidentialit\u00e9<\/span>\r\n          <span class=\"pp-quicknav-arrow\">\u203a<\/span>\r\n        <\/a>\r\n        <a href=\"\/fr\/refund-cancellation-policy\/\" class=\"pp-quicknav-item\">\r\n          <span class=\"pp-quicknav-icon\">\ud83d\udd04<\/span>\r\n          <span>Politique de remboursement et d&#039;annulation<\/span>\r\n          <span class=\"pp-quicknav-arrow\">\u203a<\/span>\r\n        <\/a>\r\n        <a href=\"\/fr\/cookie-policy\/\" class=\"pp-quicknav-item\">\r\n          <span class=\"pp-quicknav-icon\">\ud83c\udf6a<\/span>\r\n          <span>Politique relative aux cookies<\/span>\r\n          <span class=\"pp-quicknav-arrow\">\u203a<\/span>\r\n        <\/a>\r\n        <a href=\"\/fr\/terms-and-conditions\/\" class=\"pp-quicknav-item\">\r\n          <span class=\"pp-quicknav-icon\">\ud83d\udcdc<\/span>\r\n          <span>Conditions g\u00e9n\u00e9rales<\/span>\r\n          <span class=\"pp-quicknav-arrow\">\u203a<\/span>\r\n        <\/a>\r\n        <a href=\"\/fr\/accessibility-statement\/\" class=\"pp-quicknav-item\">\r\n          <span class=\"pp-quicknav-icon\">\u267f<\/span>\r\n          <span>D\u00e9claration d&#039;accessibilit\u00e9<\/span>\r\n          <span class=\"pp-quicknav-arrow\">\u203a<\/span>\r\n        <\/a>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- PRIVACY POLICY SECTION -->\r\n    <div class=\"pp-section\" id=\"privacy\">\r\n      <div class=\"pp-section-head\">\r\n        <div class=\"pp-icon-box\">\ud83d\udd12<\/div>\r\n        <div class=\"pp-section-title-wrap\">\r\n          <h2>politique de confidentialit\u00e9<\/h2>\r\n          <div class=\"pp-section-tagline\">Comment nous recueillons, utilisons et prot\u00e9geons vos renseignements personnels<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <p><strong>AlloTrips SARL<\/strong>, en actionnant le <strong>Moratra<\/strong> La marque s&#039;engage \u00e0 prot\u00e9ger vos donn\u00e9es personnelles et \u00e0 respecter votre vie priv\u00e9e en pleine conformit\u00e9 avec la loi marocaine sur la protection des donn\u00e9es (loi n\u00b0 09-08), le RGPD de l&#039;UE et les r\u00e9glementations internationales applicables en mati\u00e8re de protection de la vie priv\u00e9e.<\/p>\r\n      <ul class=\"pp-list\">\r\n        <li>Nous ne collectons que les informations personnelles strictement n\u00e9cessaires au traitement de votre r\u00e9servation et \u00e0 la fourniture de nos services de voyage, notamment vos nom, coordonn\u00e9es, informations de r\u00e9servation et donn\u00e9es de paiement.<\/li>\r\n        <li>Vos donn\u00e9es personnelles seront <strong>ne jamais \u00eatre vendu, lou\u00e9 ou partag\u00e9<\/strong> avec des tiers \u00e0 des fins commerciales sans votre consentement explicite pr\u00e9alable.<\/li>\r\n        <li>Toutes les transactions de paiement sont crypt\u00e9es et trait\u00e9es exclusivement via <strong>Conforme \u00e0 la norme PCI-DSS<\/strong> Prestataires de services de paiement tiers. AlloTrips SARL ne conserve pas les num\u00e9ros de carte complets.<\/li>\r\n        <li>Vous avez le droit d&#039;acc\u00e9der \u00e0 vos donn\u00e9es personnelles, de les rectifier, de les supprimer ou d&#039;en limiter le traitement \u00e0 tout moment en nous contactant \u00e0 l&#039;adresse suivante\u00a0: <a href=\"mailto:info@moratra.com\">info@moratra.com<\/a>.<\/li>\r\n        <li>Les cookies non essentiels et les technologies de suivi ne sont d\u00e9ploy\u00e9s qu&#039;apr\u00e8s votre consentement explicite, conform\u00e9ment aux exigences du RGPD.<\/li>\r\n      <\/ul>\r\n      <div class=\"pp-highlight\"><strong>Politique compl\u00e8te disponible<\/strong>Ce r\u00e9sum\u00e9 reprend les points essentiels de notre Politique de confidentialit\u00e9. Pour plus de d\u00e9tails sur le traitement de vos donn\u00e9es, vos droits, la conservation des donn\u00e9es, les transferts internationaux et autres, veuillez consulter le document complet.<\/div>\r\n      <a href=\"\/fr\/privacy-policy\/\" class=\"pp-cta\">\ud83d\udd12 Lire l&#039;int\u00e9gralit\u00e9 de la politique de confidentialit\u00e9 \u2192<\/a>\r\n    <\/div>\r\n\r\n    <!-- REFUND & CANCELLATION SECTION -->\r\n    <div class=\"pp-section\" id=\"refund\">\r\n      <div class=\"pp-section-head\">\r\n        <div class=\"pp-icon-box\">\ud83d\udd04<\/div>\r\n        <div class=\"pp-section-title-wrap\">\r\n          <h2>Politique de remboursement et d&#039;annulation<\/h2>\r\n          <div class=\"pp-section-tagline\">Des conditions d&#039;annulation flexibles adapt\u00e9es \u00e0 vos besoins<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <p>Nous comprenons que les projets de voyage peuvent changer. AlloTrips SARL s&#039;engage \u00e0 offrir des conditions d&#039;annulation justes et transparentes, conciliant la flexibilit\u00e9 de nos clients et nos engagements op\u00e9rationnels envers nos \u00e9quipes et nos partenaires.<\/p>\r\n      <p>Le calendrier suivant s&#039;applique \u00e0 toutes les r\u00e9servations o\u00f9 <strong>paiement anticip\u00e9<\/strong> a \u00e9t\u00e9 collect\u00e9. Pour <strong>Paiement \u00e0 l&#039;arriv\u00e9e<\/strong> Pour les r\u00e9servations sans pr\u00e9paiement, aucune p\u00e9nalit\u00e9 financi\u00e8re n&#039;est appliqu\u00e9e en cas d&#039;annulation.<\/p>\r\n\r\n      <table class=\"pp-cancel-table\">\r\n        <thead>\r\n          <tr>\r\n            <th>Avis d&#039;annulation<\/th>\r\n            <th>Remboursement<\/th>\r\n          <\/tr>\r\n        <\/thead>\r\n        <tbody>\r\n          <tr>\r\n            <td>\u23f0 Plus de 72 heures avant le d\u00e9part<\/td>\r\n            <td><span class=\"pp-badge-full\">Remboursement int\u00e9gral 100%<\/span><\/td>\r\n          <\/tr>\r\n          <tr>\r\n            <td>\u23f0 Entre 48 et 72 heures avant le d\u00e9part<\/td>\r\n            <td><span class=\"pp-badge-half\">Remboursement partiel 50%<\/span><\/td>\r\n          <\/tr>\r\n          <tr>\r\n            <td>\u23f0 Moins de 48 heures avant le d\u00e9part<\/td>\r\n            <td><span class=\"pp-badge-none\">Aucun remboursement<\/span><\/td>\r\n          <\/tr>\r\n          <tr>\r\n            <td>\u274c Absence non signal\u00e9e<\/td>\r\n            <td><span class=\"pp-badge-none\">Aucun remboursement<\/span><\/td>\r\n          <\/tr>\r\n        <\/tbody>\r\n      <\/table>\r\n\r\n      <ul class=\"pp-list\">\r\n        <li>Toutes les demandes d&#039;annulation doivent \u00eatre soumises. <strong>par \u00e9crit par courriel<\/strong> \u00e0 <a href=\"mailto:info@moratra.com\">info@moratra.com<\/a>. Les annulations verbales ne sont pas accept\u00e9es.<\/li>\r\n        <li>Les remboursements approuv\u00e9s sont trait\u00e9s dans un d\u00e9lai de [d\u00e9lai manquant]. <strong>5 \u00e0 10 jours ouvrables<\/strong> par le mode de paiement initial.<\/li>\r\n        <li>AlloTrips SARL se r\u00e9serve le droit d&#039;annuler les excursions en cas d&#039;intemp\u00e9ries, de probl\u00e8mes de s\u00e9curit\u00e9 ou de force majeure. Dans ce cas, un remboursement int\u00e9gral ou une autre date sera propos\u00e9.<\/li>\r\n      <\/ul>\r\n      <div class=\"pp-highlight\"><strong>Politique compl\u00e8te disponible<\/strong>Pour conna\u00eetre l&#039;int\u00e9gralit\u00e9 des conditions d&#039;annulation, des conditions de non-remboursement, des r\u00e8gles de report et des dispositions relatives \u00e0 la force majeure, veuillez lire le document complet.<\/div>\r\n      <a href=\"\/fr\/refund-cancellation-policy\/\" class=\"pp-cta\">\ud83d\udd04 Lire la politique de remboursement compl\u00e8te \u2192<\/a>\r\n    <\/div>\r\n\r\n    <!-- COOKIE POLICY SECTION -->\r\n    <div class=\"pp-section\" id=\"cookies\">\r\n      <div class=\"pp-section-head\">\r\n        <div class=\"pp-icon-box\">\ud83c\udf6a<\/div>\r\n        <div class=\"pp-section-title-wrap\">\r\n          <h2>Politique relative aux cookies<\/h2>\r\n          <div class=\"pp-section-tagline\">Comment nous utilisons les cookies et les technologies de suivi sur notre site web<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <p>Notre site web <a href=\"https:\/\/moratra.com\/fr\">moratra.com<\/a> utilise des cookies et des technologies de suivi similaires pour am\u00e9liorer votre exp\u00e9rience de navigation, garantir le bon fonctionnement des fonctions essentielles du site et nous aider \u00e0 comprendre comment les visiteurs interagissent avec notre contenu.<\/p>\r\n      <ul class=\"pp-list\">\r\n        <li><strong>Cookies essentiels\u00a0:<\/strong> Ces \u00e9l\u00e9ments sont strictement n\u00e9cessaires au fonctionnement du site web. Ils sont plac\u00e9s automatiquement et ne peuvent \u00eatre d\u00e9sactiv\u00e9s sans affecter les fonctionnalit\u00e9s essentielles du site.<\/li>\r\n        <li><strong>Cookies analytiques\u00a0:<\/strong> Aidez-nous \u00e0 mesurer et \u00e0 am\u00e9liorer les performances du site web, les sources de trafic et l&#039;engagement des utilisateurs. Ces outils ne seront activ\u00e9s qu&#039;avec votre consentement explicite.<\/li>\r\n        <li><strong>Cookies fonctionnels\u00a0:<\/strong> Nous m\u00e9moriserons vos pr\u00e9f\u00e9rences, telles que le choix de la langue et les param\u00e8tres de devise, afin de vous offrir une exp\u00e9rience plus personnalis\u00e9e.<\/li>\r\n        <li><strong>Cookies marketing\u00a0:<\/strong> Utilis\u00e9s pour vous proposer des contenus promotionnels pertinents. Leur utilisation requiert votre consentement pr\u00e9alable et peut \u00eatre retir\u00e9e \u00e0 tout moment via notre Centre de pr\u00e9f\u00e9rences des cookies.<\/li>\r\n        <li>Vous pouvez accepter, refuser ou g\u00e9rer vos pr\u00e9f\u00e9rences en mati\u00e8re de cookies \u00e0 tout moment via votre <strong>param\u00e8tres du navigateur<\/strong> ou notre outil de consentement aux cookies sur site.<\/li>\r\n      <\/ul>\r\n      <div class=\"pp-highlight\"><strong>Votre contr\u00f4le<\/strong>Les cookies non essentiels ne sont jamais d\u00e9pos\u00e9s sans votre consentement explicite, conform\u00e9ment au RGPD et \u00e0 la r\u00e9glementation applicable en mati\u00e8re de cookies. Vous pouvez retirer votre consentement \u00e0 tout moment sans que cela n&#039;affecte votre utilisation de notre site web.<\/div>\r\n      <a href=\"\/fr\/cookie-policy\/\" class=\"pp-cta\">\ud83c\udf6a Lire l&#039;int\u00e9gralit\u00e9 de notre politique relative aux cookies \u2192<\/a>\r\n    <\/div>\r\n\r\n    <!-- TERMS & CONDITIONS SECTION -->\r\n    <div class=\"pp-section\" id=\"terms\">\r\n      <div class=\"pp-section-head\">\r\n        <div class=\"pp-icon-box\">\ud83d\udcdc<\/div>\r\n        <div class=\"pp-section-title-wrap\">\r\n          <h2>Conditions g\u00e9n\u00e9rales<\/h2>\r\n          <div class=\"pp-section-tagline\">Le cadre juridique r\u00e9gissant toutes les r\u00e9servations effectu\u00e9es aupr\u00e8s de Moratra<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <p>En r\u00e9servant une visite, une activit\u00e9, une excursion ou une exp\u00e9rience de voyage avec <strong>Moratra<\/strong>, le Client conclut un accord juridiquement contraignant avec <strong>AlloTrips SARL<\/strong>, Marrakech, Maroc, et accepte les conditions g\u00e9n\u00e9rales suivantes\u00a0:<\/p>\r\n      <ul class=\"pp-list\">\r\n        <li><strong>\u00c2ge requis\u00a0:<\/strong> Tous les participants principaux doivent \u00eatre \u00e2g\u00e9s d&#039;au moins 18 ans. Les mineurs ne peuvent participer que s&#039;ils sont accompagn\u00e9s d&#039;un tuteur l\u00e9gal responsable qui accepte les pr\u00e9sentes conditions en leur nom.<\/li>\r\n        <li><strong>Prix et taxes :<\/strong> Tous les prix affich\u00e9s sur moratra.com incluent les taxes locales applicables, sauf indication contraire. AlloTrips SARL se r\u00e9serve le droit de corriger les erreurs de prix avant la confirmation de la r\u00e9servation.<\/li>\r\n        <li><strong>Modifications de l&#039;itin\u00e9raire\u00a0:<\/strong> AlloTrips SARL se r\u00e9serve le droit de modifier les itin\u00e9raires, les horaires ou les activit\u00e9s incluses dans les circuits en raison des conditions m\u00e9t\u00e9orologiques, de consid\u00e9rations de s\u00e9curit\u00e9 ou d&#039;imp\u00e9ratifs op\u00e9rationnels, sans engager sa responsabilit\u00e9 pour les modifications mineures.<\/li>\r\n        <li><strong>Responsabilit\u00e9 du client\u00a0:<\/strong> Les participants sont responsables de leur propre condition physique, de leurs documents de voyage valides, de leur assurance voyage et du respect des consignes de s\u00e9curit\u00e9 fournies par les guides tout au long de l&#039;exp\u00e9rience.<\/li>\r\n        <li><strong>Propri\u00e9t\u00e9 intellectuelle :<\/strong> L&#039;ensemble du contenu du site moratra.com, y compris les descriptions des circuits, les photographies et les \u00e9l\u00e9ments de marque, est la propri\u00e9t\u00e9 exclusive d&#039;AlloTrips SARL et ne peut \u00eatre reproduit sans autorisation \u00e9crite.<\/li>\r\n        <li><strong>Droit applicable et juridiction comp\u00e9tente\u00a0:<\/strong> Tous les litiges sont r\u00e9gis par les lois de la <strong>Royaume du Maroc<\/strong> et sous r\u00e9serve de la comp\u00e9tence exclusive de <strong>tribunaux de Marrakech<\/strong>.<\/li>\r\n      <\/ul>\r\n      <div class=\"pp-highlight\"><strong>Conditions g\u00e9n\u00e9rales disponibles<\/strong>Ce r\u00e9sum\u00e9 reprend les dispositions essentielles. Pour conna\u00eetre l&#039;int\u00e9gralit\u00e9 des conditions de r\u00e9servation, les limitations de responsabilit\u00e9, les clauses de force majeure, la politique de remboursement, les proc\u00e9dures de r\u00e9clamation et toutes les autres conditions contractuelles, veuillez consulter le document complet.<\/div>\r\n      <a href=\"\/fr\/terms-and-conditions\/\" class=\"pp-cta\">\ud83d\udcdc Lire l&#039;int\u00e9gralit\u00e9 des conditions g\u00e9n\u00e9rales \u2192<\/a>\r\n    <\/div>\r\n\r\n    <!-- ACCESSIBILITY SECTION -->\r\n    <div class=\"pp-section\" id=\"accessibility\">\r\n      <div class=\"pp-section-head\">\r\n        <div class=\"pp-icon-box\">\u267f<\/div>\r\n        <div class=\"pp-section-title-wrap\">\r\n          <h2>D\u00e9claration d&#039;accessibilit\u00e9<\/h2>\r\n          <div class=\"pp-section-tagline\">Notre engagement pour une exp\u00e9rience inclusive et accessible \u00e0 tous<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <p>AlloTrips SARL s&#039;engage \u00e0 garantir que <a href=\"https:\/\/moratra.com\/fr\">moratra.com<\/a> et nos services de voyage sont accessibles au plus grand nombre, y compris aux personnes handicap\u00e9es ou utilisant des technologies d&#039;assistance.<\/p>\r\n      <ul class=\"pp-list\">\r\n        <li>Notre site web vise \u00e0 se conformer \u00e0 <strong>WCAG 2.1 Niveau AA<\/strong> Les normes d&#039;accessibilit\u00e9 sont constamment am\u00e9lior\u00e9es afin de r\u00e9duire les obstacles pour tous les utilisateurs.<\/li>\r\n        <li>Les clients ayant des besoins sp\u00e9cifiques en mati\u00e8re d&#039;accessibilit\u00e9 physique ou des handicaps sont encourag\u00e9s \u00e0 <strong>Veuillez nous contacter avant de r\u00e9server.<\/strong> Nous pouvons ainsi vous conseiller sur l&#039;ad\u00e9quation du circuit et proc\u00e9der \u00e0 des ajustements raisonnables lorsque cela est possible.<\/li>\r\n        <li>Si vous rencontrez un probl\u00e8me d&#039;accessibilit\u00e9 sur notre site web ou lors de votre navigation, veuillez le signaler \u00e0 <a href=\"mailto:info@moratra.com\">info@moratra.com<\/a> Nous vous r\u00e9pondrons dans un d\u00e9lai de 3 jours ouvrables.<\/li>\r\n      <\/ul>\r\n      <div class=\"pp-highlight\"><strong>D\u00e9claration compl\u00e8te disponible<\/strong>Notre d\u00e9claration d&#039;accessibilit\u00e9 compl\u00e8te couvre la conformit\u00e9 aux WCAG, la compatibilit\u00e9 avec les technologies d&#039;assistance, l&#039;accessibilit\u00e9 physique des visites, les limitations connues et notre proc\u00e9dure de retour d&#039;information.<\/div>\r\n      <a href=\"\/fr\/accessibility-statement\/\" class=\"pp-cta\">\u267f Lire la d\u00e9claration d&#039;accessibilit\u00e9 compl\u00e8te \u2192<\/a>\r\n    <\/div>\r\n\r\n    <!-- CONTACT SECTION -->\r\n    <div class=\"pp-section\" id=\"contact\">\r\n      <div class=\"pp-section-head\">\r\n        <div class=\"pp-icon-box\">\ud83d\udcac<\/div>\r\n        <div class=\"pp-section-title-wrap\">\r\n          <h2>Des questions sur nos politiques ?<\/h2>\r\n          <div class=\"pp-section-tagline\">Notre \u00e9quipe est l\u00e0 pour vous aider \u2014 contactez-nous<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <p>Si vous avez des questions concernant l&#039;une des politiques r\u00e9sum\u00e9es sur cette page, ou si vous avez besoin de pr\u00e9cisions sur un point juridique relatif \u00e0 votre r\u00e9servation, n&#039;h\u00e9sitez pas \u00e0 contacter directement l&#039;\u00e9quipe d&#039;AlloTrips SARL.<\/p>\r\n      <div style=\"display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:14px;margin-top:16px;\">\r\n        <div style=\"background:#F9F6F1;border-radius:10px;padding:18px;text-align:center;\">\r\n          <div style=\"font-size:24px;margin-bottom:8px;\">\u2709\ufe0f<\/div>\r\n          <div style=\"font-size:11px;font-weight:600;letter-spacing:1px;text-transform:uppercase;color:#6b7280;margin-bottom:6px;\">E-mail<\/div>\r\n          <div style=\"font-size:14px;font-weight:500;\"><a href=\"mailto:info@moratra.com\" style=\"color:#0d9488;border:none;\">info@moratra.com<\/a><\/div>\r\n        <\/div>\r\n        <div style=\"background:#F9F6F1;border-radius:10px;padding:18px;text-align:center;\">\r\n          <div style=\"font-size:24px;margin-bottom:8px;\">\ud83d\udcde<\/div>\r\n          <div style=\"font-size:11px;font-weight:600;letter-spacing:1px;text-transform:uppercase;color:#6b7280;margin-bottom:6px;\">Appelez-nous<\/div>\r\n          <div style=\"font-size:14px;font-weight:500;\">+212 727-541683<\/div>\r\n        <\/div>\r\n        <div style=\"background:#F9F6F1;border-radius:10px;padding:18px;text-align:center;\">\r\n          <div style=\"font-size:24px;margin-bottom:8px;\">\ud83d\udccd<\/div>\r\n          <div style=\"font-size:11px;font-weight:600;letter-spacing:1px;text-transform:uppercase;color:#6b7280;margin-bottom:6px;\">Adresse<\/div>\r\n          <div style=\"font-size:14px;font-weight:500;\">AlloTrips SARL<br>Marrakech, Maroc<\/div>\r\n        <\/div>\r\n        <div style=\"background:#F9F6F1;border-radius:10px;padding:18px;text-align:center;\">\r\n          <div style=\"font-size:24px;margin-bottom:8px;\">\ud83c\udf10<\/div>\r\n          <div style=\"font-size:11px;font-weight:600;letter-spacing:1px;text-transform:uppercase;color:#6b7280;margin-bottom:6px;\">Site web<\/div>\r\n          <div style=\"font-size:14px;font-weight:500;\"><a href=\"https:\/\/moratra.com\/fr\" style=\"color:#0d9488;border:none;\">moratra.com<\/a><\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- FOOTER -->\r\n    <div class=\"pp-footer\">\r\n      <p><strong>Moratra<\/strong> est une marque d\u00e9pos\u00e9e exploit\u00e9e et g\u00e9r\u00e9e par <strong>AlloTrips SARL<\/strong>, Marrakech, Maroc.<\/p>\r\n      <div class=\"pp-footer-links\">\r\n        <a href=\"\/fr\/privacy-policy\/\">politique de confidentialit\u00e9<\/a>\r\n        <a href=\"\/fr\/refund-cancellation-policy\/\">Politique de remboursement<\/a>\r\n        <a href=\"\/fr\/cookie-policy\/\">Politique relative aux cookies<\/a>\r\n        <a href=\"\/fr\/terms-and-conditions\/\">Conditions g\u00e9n\u00e9rales<\/a>\r\n        <a href=\"\/fr\/accessibility-statement\/\">Accessibilit\u00e9<\/a>\r\n      <\/div>\r\n      <div class=\"pp-footer-copy\">\u00a9 <span id=\"yr\"><\/span> AlloTrips SARL \u2014 Moratra. Tous droits r\u00e9serv\u00e9s. Toutes les politiques sont r\u00e9gies par les lois du Royaume du Maroc.<\/div>\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/div>\r\n\r\n<script>\r\n  const d = new Date();\r\n  document.getElementById('eff-date').textContent = d.toLocaleDateString('en-US',{year:'numeric',month:'long'});\r\n  document.getElementById('yr').textContent = d.getFullYear();\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Legal &amp; Policy Hub Legal &amp; Policy Information Everything you need to know about how Moratra operates, protects your data, and handles your booking &mdash; all in one place. Last Updated: Moratra is a registered brand operated and managed by AlloTrips SARL, Marrakech, Morocco. All legal obligations, bookings, and customer rights are managed directly by [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2311","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/moratra.com\/fr\/wp-json\/wp\/v2\/pages\/2311","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moratra.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moratra.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moratra.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/moratra.com\/fr\/wp-json\/wp\/v2\/comments?post=2311"}],"version-history":[{"count":3,"href":"https:\/\/moratra.com\/fr\/wp-json\/wp\/v2\/pages\/2311\/revisions"}],"predecessor-version":[{"id":9328,"href":"https:\/\/moratra.com\/fr\/wp-json\/wp\/v2\/pages\/2311\/revisions\/9328"}],"wp:attachment":[{"href":"https:\/\/moratra.com\/fr\/wp-json\/wp\/v2\/media?parent=2311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}