Refund & Cancellation Policy

Company: Allotrips (“we”, “our”, or “us”)

Note: In most cases, Moratra proudly offers a “Pay on Arrival” option for the majority of its tours. This means you can reserve your spot online without paying upfront, and settle the balance in cash or card upon arrival. We only require advance payment for tours that must be organized beforehand — such as experiences involving third-party suppliers (e.g., hotels, luxury desert camps, private cars, or special arrangements) where prepayment is necessary to confirm your booking.

1. Introduction

At Allotrips, we understand that travel plans can change. This Refund & Cancellation Policy explains how cancellations, refunds, and rescheduling are handled for all bookings made through our website, email, or official partners.

By booking with Moratra, you agree to the following terms and conditions related to cancellations and refunds.

2. General Conditions

All bookings are confirmed only upon receipt of full payment or a deposit as specified during checkout.
Cancellations must be submitted in writing by email to contact@moratra.com.
All refund requests are processed based on the date and time of the cancellation notice received.

3. Cancellation by the Customer

More than 72 hours before the tour: Full refund (100%) of the paid amount.
Between 48 and 72 hours before the tour: 50% refund of the total booking price.
Less than 48 hours before the tour or no-show: No refund will be issued.

If you fail to show up for your scheduled activity, no refund or rescheduling will be possible.

4. Cancellation by Allotrips (the Company)

Allotrips reserves the right to cancel or reschedule a tour for reasons beyond our control, including:

Severe weather conditions
Operational or mechanical issues
Minimum group size not reached
Government restrictions or safety concerns

In such cases, customers will be offered the choice between:

A full refund of all payments made, or
Rescheduling the tour for another available date.

5. Refund Process

Approved refunds will be issued within 5–10 business days from the date of confirmation.
Refunds will be processed using the same payment method used at booking (e.g., credit card, PayPal, bank transfer).
In some cases, bank processing times or currency conversions may cause slight delays beyond our control.

6. Non-Refundable Services

Certain services may be non-refundable once confirmed, such as:

Special promotions or discounted packages
Customized private tours requiring prepayment to third-party suppliers
Accommodation, transportation, or ticket bookings confirmed in advance

These conditions will be clearly mentioned at the time of booking when applicable.

7. Modifications and Rescheduling

Changes to tour dates may be allowed if requested at least 72 hours before the scheduled departure, subject to availability.
Rescheduling within less than 48 hours is subject to management approval and may incur additional fees.

8. Force Majeure (Unforeseen Circumstances)

Allotrips shall not be held liable for delays, cancellations, or changes caused by circumstances beyond our reasonable control, including but not limited to natural disasters, weather conditions, strikes, wars, pandemics, or government restrictions.

In such cases, refunds or credits may be provided at the company’s discretion.

9. Dispute Resolution

Any disputes or claims regarding refunds or cancellations shall be governed by the laws of the Kingdom of Morocco and subject to the exclusive jurisdiction of the courts of Marrakech.

10. Contact Information

For cancellation or refund requests, please contact us directly:

Email: contact@moratra.com
Phone: +212 662-893100
Address: Marrakech, Morocco